We are currently shipping products as usual, however you may experience a slight delay in some delivery times due to the COVID-19 outbreak and additional measures required by couriers. We ship from the UK, so there might also be additional delays at present for international deliveries.
We aim to dispatch all orders on the same working day for orders received before 3pm GMT Monday – Friday.
For orders received after 3pm GMT Monday – Thursday, orders will be dispatched on the next working day.
For orders received after 3pm GMT on a Friday or Public Holiday, orders will be dispatched on the next working day.
UK Mainland Deliveries
We currently use DPD Local for our UK deliveries. We encourage you to provide your mobile number when you check out, so you can receive notifications from DPD and make changes to your delivery, your number will not be used for anything else.
For International Deliveries
For International deliveries we use DHL Express & FedEx as we think they provide the best customer service globally and quickest delivery times.
The cost of your shipping will depend on your location, what you order and will be calculated as part of the check-out process. Same day dispatch will be dependent on the size of your order and customs requirements for your country.
We encourage you to provide your mobile number when you check out, so you can receive notifications from DHL and make changes to your delivery, your number will not be used for anything else.
Customs and Import Fees
As all orders are shipped directly from our warehouse in the UK, you may be susceptible to customs fees depending on the threshold for your country. You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
We have no control over customs and import tax, but if you have a question please contact us and we will try to help you. If you choose to refuse the customs fee and the parcel is returned, a shipping & handling fee may be deducted from your refund.